Payment & Billing

Last Updated: October 14, 2025

Accepted Payment Methods

Civrano accepts the following payment methods for your convenience:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are processed securely through our encrypted payment gateway.

Payment Security

Your payment information is protected using industry-standard SSL encryption. We do not store your complete credit card information on our servers. All payment processing is handled by certified PCI-DSS compliant payment processors.

Pricing and Currency

All prices displayed on Civrano are in [Your Currency] and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice, but any changes will not affect orders already placed.

Order Authorization

When you place an order, we may perform authorization checks to verify your payment method. This may result in a temporary hold on your account for the order amount. If your order is not completed or is cancelled, this hold will be released according to your financial institution's policies.

Billing Information

You must provide accurate and complete billing information when placing an order. This includes:

• Full legal name
• Valid billing address
• Valid email address
• Telephone number
• Payment method details

Failure to provide accurate information may result in order delays or cancellation.

Payment Processing Timeline

• Orders are typically charged at the time of purchase
• For pre-orders, payment is collected when the item ships
• Subscription payments are processed automatically on the renewal date
• Refunds are processed within 5-10 business days after approval

Failed Payments

If a payment fails during checkout, you will be notified immediately. Common reasons for payment failures include:

• Insufficient funds
• Incorrect card details
• Card expired
• Bank declined transaction
• Billing address mismatch

Please contact your financial institution if you continue to experience payment issues.

Recurring Billing and Subscriptions

If you purchase a subscription service from Civrano:

• You authorize us to charge your payment method automatically on each billing cycle
• You will receive an email confirmation after each successful payment
• Subscription fees are non-refundable
• You may cancel your subscription at any time from your account settings
• Cancellations take effect at the end of the current billing period

Invoices and Receipts

After each successful purchase, you will receive:

• An order confirmation email immediately after checkout
• A receipt via email once payment is processed
• Access to downloadable invoices from your account dashboard

Please retain these documents for your records.

Taxes and Duties

• Applicable sales taxes are calculated and displayed at checkout
• For international orders, you are responsible for any customs duties, import taxes, or additional fees
• These charges are not included in your order total and are assessed by your local customs office

Refunds and Chargebacks

For information about refunds, please see our Refund Policy. If you have concerns about a charge, please contact us at [contact@civrano.com] before initiating a chargeback with your bank. Initiating a chargeback without contacting us first may result in account suspension.

Promotional Codes and Discounts

• Promotional codes must be entered at checkout before completing payment
• Only one promotional code can be used per order unless otherwise stated
• Promotional codes cannot be applied to past orders
• Discounts are applied before taxes and shipping
• We reserve the right to cancel orders if promotional codes are used fraudulently

Payment Disputes

If you notice an unauthorized charge or have a billing dispute, please contact us immediately at [contact@civrano.com] or [Your Phone Number]. We will investigate and respond within 5 business days.

Changes to Payment Terms

Civrano reserves the right to modify payment methods, pricing, and billing terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For payment and billing inquiries, please contact:

Civrano Customer Support

• Email: contact@civrano.com
• Phone: +1(307)289-5301
• Hours: 10:30 AM - 16PM

This Payment & Billing page is part of Civrano's Terms of Service and is subject to our Privacy Policy.